In the face of unimaginable tragedy, the true measure of leadership and followership is revealed. Hotel Rwanda, directed by Terry George, offers a profound exploration of these dynamics, set against the backdrop of the Rwandan Genocide in 1994. This gripping biographical drama recounts the story of Paul Rusesabagina (played by Don Cheadle), a hotel manager who becomes an unlikely hero by saving the lives of over 1,200 Tutsi refugees.
Why This Film Matters
Hotel Rwanda is a historical drama and a poignant example of the power of collective action. Paul Rusesabagina’s leadership was only as strong as the followership that supported it, and vice versa. This relationship is a cornerstone of thriving organisations, communities, and societies.
As we reflect on the themes of leadership and followership, this film challenges us to ask: In our own lives, how can we emulate the courage and collaboration demonstrated by Paul and his followers? How can leaders and followers work together to create positive change in the face of adversity?
Leadership in Action
Paul’s leadership emerges from necessity rather than ambition. As the manager of the Hôtel des Mille Collines, Paul initially views his role as simply maintaining order and serving high-profile clients. However, when the genocide begins, he transforms into a leader driven by moral courage. Paul’s resourcefulness, empathy, and unwavering determination make him an extraordinary figure.
His leadership style is grounded in ethical decision-making. He negotiates with military officials, uses his connections, and leverages his position to protect the vulnerable. Paul exemplifies servant leadership—prioritising the safety of others over his own security, often at great personal risk. His actions are a testament to the power of ethical leadership in fostering trust and resilience during crises.
The Role of Followership
Equally striking in the film is the role of followership. The hotel staff, refugees, and even Paul’s family rally behind his efforts. Their trust in his leadership enables collective action, illustrating the profound impact of active and committed followership. In moments of doubt and despair, the solidarity among the followers strengthens Paul’s resolve, creating a powerful interplay of mutual support.
The film highlights the challenges followers face. The refugees must navigate fear and uncertainty while placing their lives in Paul’s hands. This dynamic shows the importance of trust and accountability in the leadership-followership relationship, even under extreme circumstances.
A Broader Lesson
Hotel Rwanda serves as a compelling case study for organisations and communities. It emphasises that leadership and followership are interdependent forces that thrive on trust, shared goals, and mutual accountability. Whether in times of crisis or within everyday contexts, this dynamic is essential for fostering resilience and achieving extraordinary outcomes.
Access our reflection exercise to explore these themes further.